Refund policy

RETURN & REFUND POLICY

All sales are final.

SPARROW ZOA does not accept returns, exchanges, or cancellations. All purchases are final at the time of order. Please review sizing charts and product details carefully before completing your purchase.

No exchanges We do not offer exchanges for size, fit, color, or change of mind. Please consult the size chart on each product page before ordering.

Damaged or defective items If your item arrives damaged or defective, email mailto:hello@sparrowzoa.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Claims submitted after 48 hours will not be considered. Resolution is determined at the sole discretion of SPARROW ZOA on a case-by-case basis and may include repair, replacement, or refund. Submitting a claim does not guarantee any specific remedy.

Lost or stolen packages SPARROW ZOA is not responsible for packages lost, stolen, or misdelivered after they have been accepted by the carrier. Once tracking shows the package has shipped, responsibility transfers to the carrier. Claims for lost or stolen packages must be filed directly with the carrier.

Incorrect shipping information Customers are responsible for entering accurate shipping information at checkout. Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

Order cancellations Orders cannot be cancelled or modified once placed.

Contact Questions about this policy: mailto:hello@sparrowzoa.com

SPARROW ZOA, LLC 2646 DuPont Dr., Ste. 60, #316, Irvine, CA 92612