Shipping policy

SHIPPING POLICY

Last updated: August 28, 2026

Processing time

Orders are processed and shipped within 7 business days of purchase. Business days are Monday through Friday, excluding holidays. During drop launches and high-volume periods, processing may take longer — we’ll communicate any delays by email.

Processing time is separate from transit time. Total delivery time is processing time plus the carrier’s transit time.

Shipping rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method. All available rates and estimated delivery windows are displayed before you complete your order.

Domestic shipping (United States)

We ship within the United States via USPS and UPS. Transit times vary by service selected and destination. Delivery estimates provided at checkout are the carrier’s estimates and are not guaranteed.

International shipping

We ship internationally. International shipping rates are calculated at checkout based on destination and package weight.

Duties, taxes, and customs fees are not included in your order total and are not collected by SPARROW ZOA. As the recipient, you are the importer of record and are responsible for all customs duties, import taxes, VAT, and brokerage fees imposed by your country. These are charged separately by your local customs authority or carrier upon delivery.

International transit times vary significantly and can be delayed by customs processing. We have no control over customs delays.

If an international shipment is refused, unclaimed, or returned due to unpaid duties or an incorrect address, it is not eligible for a refund.

Tracking

You’ll receive a shipping confirmation email with tracking information once your order ships. Please allow up to 48 hours for tracking to update after you receive the notification.

Shipping address accuracy

You are responsible for entering a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, and such orders are not eligible for refund or replacement.

If you notice an error in your shipping address, email mailto:hello@sparrowzoa.com immediately. We’ll do our best to correct it before the order ships, but we cannot guarantee changes once processing has begun.

Lost, stolen, or damaged packages

Once a package is accepted by the carrier, risk of loss transfers to you. SPARROW ZOA is not responsible for packages lost, stolen, or misdelivered in transit. Claims for lost or stolen packages must be filed directly with the carrier.

If your item arrives damaged, email mailto:hello@sparrowzoa.com within 48 hours of delivery with your order number and photos. See our Return & Refund Policy for how damage claims are handled.

Undeliverable packages

Packages returned to us as undeliverable due to an incorrect address, refused delivery, or failure to claim are not eligible for refund. If you would like the order reshipped, you are responsible for the cost of reshipment.

Contact

SPARROW ZOA, LLC 2646 DuPont Dr., Ste. 60, #316, Irvine, CA 92612 mailto:hello@sparrowzoa.com